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Deputy Director (IT Infrastructure & Support)

Apply now Job no: 493742
Work type: Permanent, full-time
Location: Singapore
Categories: Information Technology

Reporting directly to the Director of IT, this position is a member of the information technology leadership team. The successful candidate will be responsible for the network infrastructure, servers, storage, data-centre, laptops & workstations, printing service, academic software, IT Service-Desk, IT Care, email system, IT DR, IT support for teaching-learning and other IT/AV related support services. 

This role requires a leader who understands how the various components work together for the improvement of processes and require a combination of functional & technical expertise, leading people, and managing change.

Job responsibilities include: -

  • Develop strategic and tactical plans in the area of IT Infrastructure and support services
  • Lead and drive teams to deliver implementations and support services that meet user expectations and agreed technical specifications within stipulated timeline and approved budget
  • Manage, configure and maintain all installed systems and infrastructure to ensure systems availability within service level
  • Review and improve infrastructure, support services and operations through process improvements and adoption of new technologies
  • Evaluate and implement technologies to improve the performance, capacity and resilience of the system infrastructure (e.g. Compliance and Patch Management, System Monitoring, etc)
  • Review and formulate IT policies and procedures to ensure operations are in compliance and run efficiently and effectively
  • Conduct vendor negotiations, contracts administration as well as recommend appropriate IT solutions to meet the university’s requirements
  • Prepare budget and handle procurement of hardware and software
  • Handle audit queries, and ensure audit and security compliance are met
  • Provide guidance and supervision to a team of engineers to ensure the highest level of performance from the team


  • Possess Masters / Bachelor's degree in Computer Science, Information Technology or related discipline with at least 15 years of relevant experience in IT Infrastructure and Systems, of which 8 -10 years in a managerial capacity
  • Specialized certifications such as MCSE, CCNA, PMP, CISSP, ITIL, BC/DR, etc. will be preferred
  • Good grasp of IT technologies, architectures and best practices such as IT governance
  • Excellent organizational and project management skills. Experience with project management tools and methodologies preferred
  • Strong business acumen and analytical skills with the ability to assimilate information quickly and communicate complex requirements clearly
  • Strong written and interpersonal communication skills
  • Experience in the education industry is an added advantage

Applications close: Singapore Standard Time

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