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Manager, IT Support Services

Apply now Job no: 494933
Work type: Permanent, full-time
Location: Singapore
Categories: Information Technology

The successful candidate reports to the Deputy Director, IT Infrastructure & Support Services.

Key duties of the role:

  1. Undertake day-to-day oversight for the IT Call Centre, IT Care, Onsite Engineers and Data Centre operations, working with the outsourced partner to ensure incidents and service requests are handled according to SLA
  2. Manage and ensure the IT resources for all teaching and learning facilities are in good working condition at all times, including working closely with Audio Visual (AV) team to ensure AV equipment are functioning properly
  3. Installation and testing of academic related software at all teaching and learning facilities
  4. Liaising with various parties to coordinate operations and handle procurement of software and equipment for academic facilities
  5. Manage plotting, printing and photocopying services for the university, which includes procurement of equipment and computer supplies
  6. Coordinate and manage the provision of IT support services for university’s events such as Matriculation/Orientation, Board Meeting, Open House, Admissions Tea, Talks, among others
  7. Overall in charge of assets & software license tracking, capacity planning, budgeting and procurement of IT equipment and software
  8. To work with outsourced partner to ensure that managed computing devices are up to date in security patches
  9. Project management for endpoint solutions



  • Degree in Computer Science or equivalent
  • Minimum 5 years of work experience in IT with at least 2 years at a supervisory level
  • Good project management skills and experience in managing a team
  • Good working knowledge of Help Desk Operations and IT support services in an education or service industry
  • Good hands-on experience of Linux, Mac OS and Microsoft Windows Operating Systems
  • Certification in ITIL, MCP, MCSE will be advantageous
  • Strong technical background, good business orientation, and the ability to align technologies to the university’s operations
  • Good communication, interpersonal skills, drive and the ability to manage vendors and partners
  • Able to multi task, negotiate, cooperate and defuse conflicts
  • Procurement and Inventory Management experience are essential
  • Team player who can motivate and develop other team members


Applications close: Singapore Standard Time

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