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Associate, Office of Housing (Contract)

Apply now Job no: 494985
Work type: Contract, full-time
Location: Singapore
Categories: Administration/Secretarial

Job Summary

As a member of the Front Desk team in Office of Housing, the candidate will be handling and improving communications between the department and residents.

Responsibilities:

  • Handle and resolve conflicts, feedback and complaints
  • Address and resolve, issues by liaising with relevant parties for follow-up, where needed
  • Craft circulars, letters, notices, emails etc.
  • Create and update correspondence templates
  • Work closely with all stakeholders and take proactive measures in mitigating all complaints
  • Develop positive relationship and maintain good rapport with residents and different stakeholders
  • Interact with residents over various communication channels (such as text, call, face to face, social media etc.)
  • Be the administrator for Department’s Housing Management System
  • Collaborate with stakeholders on projects and follow up change requests for the Housing Management System
  • Provide user support (from calls, emails and on-site etc.) on general technical issues relating to the Housing Management System
  • Assist to cover the Front Desk counter as and when necessary

Requirements

  • Possess a recognised diploma or degree
  • Good verbal and written communication skills
  • Able to communicate with empathy
  • Able to work independently within deadlines
  • Proactive team player with positive attitude and good interpersonal skills
  • Proficient in MS Office applications, such as Microsoft Word, Excel, Powerpoint
  • IT savvy

Applications close: Singapore Standard Time

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