Careers Portal

Associate, Office of Housing

Job description

The Associate will be part of the Housing Administration team. He/she will administer/process student housing exercises and other housing applications and manage housing allocation.  He/she will also respond to any related queries via email or telephone, or in person where necessary.

Student housing

• Plan and execute various hostel application exercises for the student community
• Process applications in compliance to the policies for different student groups
• Work closely with different departments for students’ information and reports consolidation
• Maintain an overview of hostel room occupancy.  Manage room allocation in the Housing Management System to optimise hostel occupancy.
• Process early check-in, housing extension and room change requests
• Involvement in mass check-in/check-out activities, including handling on-the-spot room changes

Staff housing

• Process staff or visitor applications and housing renewals in accordance with current policies
• Prepare housing offers and manage housing reservations in the Housing Management System
• Manage viewing requests for staff apartments

Other duties

• Update housing-related information on University’s website
• Prepare ad hoc reports on occupancy and applications
• Any other duties that may be assigned

Requirements:

• A recognised diploma
• Proficient in Microsoft Excel. Having knowledge in MS Excel formulas especially VLOOKUP and PivotTable will be advantageous
• Comfortable in learning new systems and using these systems daily
• Good interpersonal, communication and analytical skills
• Able to handle and consolidate large volumes of data
• Able to work well independently and as a team